What's E-hermes' after-sale policy?
Very important---E-hermes is a purchasing agency, not a seller or a manufacturer of some products,so we can not accept returns of an item unless you have received an incorrect or damaged product.
E-hermes guarantees the service quality, does not the product quality.But when you have any questions about the quality of products,E-hermes has the responsibility to help you to resolve the problems.
If you get some wrong items,please contact our customer service within 2 days upon receipt of parcel with evidence such as photo,video,scan original documents etc.. Overdue items will not be accepted. Recommended items or Sellers are more reliable, because we choose these who had worded with us. and we know their quality and terms. E-hermes is not responsible to guarantee quality these products.