Online customerer support offers you real-time Q&A service. The specific operation is as follows:
1.Click the Slider of online customerer support on the above of every webpage.And we support online chat.
2.1.1 The right button is orange shows that the online customer servicer is red, you can click and
chat with him.
2.1.2 After entering the dialog box, please wait for online customer servicer's response.
2.1.3 You can begin to chat with online customer servicer after receiving his response.
2.1.4 You can also send a local file and save file.
2.2 The button is grey shows that the online customer servicer is offline, but you can leave a message .Please take a message . Our manager will reply you an email as soon as possibly.
Note: Because our managers can't read the all offline message , if your message involves shopping order or number tracking, please write to us your message through internal message or e-mail.
3. Our service mail address is sale-ru@e-hermes.net
